Abstract: E-governance has had an intensive effect on how services are delivered in many areas, such as health. Many countries have used e-governance to change the way health services work by setting up online treatment platforms and e-health data management systems. These programs have made healthcare resources work better and cut down on the time it takes to get treatment. This study looks at how digital literacy affects trust, satisfaction, and adoption of e-governance, as well as how different parts of e-governance affect the performance of health institutions. We used a quantitative cross-sectional approach to collect data and Smart PLS SEM to analyse it. The results showed that digital literacy has a positive effect on e-governance adoption, trust, and satisfaction. Also, e-governance adoption and trust were found to have a positive effect on the performance of health institutions, but e-governance satisfaction did not have a statistically significant effect on performance. The results show that health professionals' satisfaction with e-governance platforms is important, but it doesn't directly affect how well health institutions do their jobs. E-governance adoption and trust have a positive effect on performance, though. It is suggested that authorities improve e-governance platforms to make health workers better off, which will help health institutions do their jobs better.
Keywords: Digital Literacy, E-Governance Adoption, E-Governance Trust, E-Governance Satisfaction, and Health Institutions Performance are some of the main topics.
Title: Leveraging Digital Literacy to Enhance E-Government Utilisation and Improve Health Institution Performance
Author: Linda Hyde-Quartey, Xinjie Zhang, Ahotovi Thomas Ahoto
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
Vol. 13, Issue 3, July 2025 - September 2025
Page No: 379-393
Research Publish Journals
Website: www.researchpublish.com
Published Date: 17-September-2025
